Part 2 of 3, step 4 of 5
Where the line sits online, and a clear path for raising concerns.
A post about a customer, colleague or the business can spread fast and be hard to take back.
What the law says
No law requires a social media policy, but online harassment of colleagues is still a workplace issue. Any action must be fair and connected to work.
Say who speaks for the business, what must never be shared, and how to talk about colleagues and customers.
Problems are easier to fix when they are raised early.
What the law says
Follow the dispute terms in your award or agreement. Employees must not be treated adversely for making a complaint about their employment.
Give people one simple path, and keep a record at every step.
Performance management and other policies you may need.
General information only, not legal advice. Laws and requirements change and depend on your circumstances, industry, state and any award or agreement. Business Kitz templates are a starting point and should be tailored; using a template does not by itself make a business compliant. Check fairwork.gov.au, ato.gov.au and your state regulator, and get advice before acting. Prepared for 2026/27.